At MH Labs, we stand behind the quality of Simple Intake. We want every client to feel confident in their investment. If our service doesn't meet your expectations, we make it simple to get your money back.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all Simple Intake services. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 calendar days of your initial transaction date — no questions asked.
2. What's Covered
The 30-day guarantee applies to:
- One-time setup fees for your Authority Gateway.
- The first monthly management payment, if applicable.
Subsequent monthly management fees after the first 30 days are billed on a recurring basis and can be cancelled at any time. Cancellation of recurring fees takes effect at the end of the current billing cycle.
3. Exceptions
While we honour a generous refund window, the following exceptions apply:
- Fraud or Abuse: Refunds will not be granted if we find evidence of fraud, refund abuse, or other manipulative behavior.
- Chargebacks: If you initiate a chargeback with your bank instead of contacting us directly, we reserve the right to contest the chargeback and suspend your access to the Services.
4. How to Request a Refund
Requesting a refund is straightforward:
- Visit our website and use the support form or navigate to Contact Us.
- Select "Billing / Refund Request" as the subject.
- Provide your order ID or the email address associated with your purchase.
That's it. No lengthy justification required.
We will acknowledge your request within 2 business days and process the refund within 5–7 business days.
5. Refund Processing
Once approved, refunds are processed back to the original payment method used. Please note that your bank or credit card provider may take an additional 5–10 business days to post the credit to your account.
6. Cancelling Recurring Services
If you wish to cancel ongoing monthly management services (rather than request a refund), you may do so at any time by contacting us through the support form on our website. Cancellation takes effect at the end of your current billing cycle, and you will retain access to the Services until that date.
7. Contact Us
If you have any questions about this Refund Policy, please reach out through the support form available on our website.